Privacy Policy

Effective Date: May 5, 2023

This Privacy Policy outlines how Portico Care Inc. (“Portico,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information. By using our website, mobile applications, or other electronic means (collectively, the “Platform”), you consent to the practices described in this policy.

1. Information We Collect

Personal Information: We may collect personally identifiable information (“PII”) such as your name, email address, phone number, date of birth, and other information you provide when you create an account, use the Platform, or communicate with us.

Health Information: We may collect protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and state-specific health information confidentiality and privacy laws. This information is collected to facilitate Health and Wellness Services provided by independent providers (“Providers”).

Usage Data: We collect information about how you access and use the Platform, including your IP address, browser type, device information, and the pages you visit.

Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with the Platform to enhance your experience and improve our services.

2. How We Use Your Information

To Provide Services: We use your personal and health information to connect you with Providers, facilitate appointment scheduling, and deliver other services through the Platform.

To Communicate with You: We use your contact information to send you updates, reminders, and other relevant information about our services and your appointments.

To Improve Our Platform: We use usage data to understand how our Platform is used, to troubleshoot issues, and to enhance the functionality and user experience.

To Comply with Legal Obligations: We may use and disclose your information as required by applicable laws and regulations.

3. How We Share Your Information

With Providers: We share your personal and health information with the Providers you select to receive Health and Wellness Services.

With Third-Party Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.

For Legal and Safety Reasons: We may disclose your information to comply with legal obligations, enforce our Terms of Service, or protect the rights, safety, or property of Portico, our users, or others.

In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Choices and Rights

Access and Update Information: You can access and update your account information through the Platform.

Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.

Cookies: You can control the use of cookies through your browser settings.

Data Protection Rights: Depending on your location, you may have certain rights under data protection laws, including the right to access, correct, or delete your personal information, and the right to restrict or object to certain data processing activities.

5. Data Security

We implement commercially reasonable measures to protect your personal and health information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the Platform and updating the effective date. Your continued use of the Platform after the changes are posted constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.